STATE OF HAWAII
Department of Taxation
Kurt Kawafuchi, Director
Department of Taxation
P.O. Box 259
Honolulu, Hawaii 96809-0259
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Frequently Asked Questions ::
Contact TAX :: Email Taxpayer Services
Last updated: 7 November, 2009
Frequently Asked Questions
| Before You Have Been Pre-certified to Participate | |
| Q: | Who to contact? |
| A: | The Department of Taxation's E-File Coordinator handles all general inquiries on all of our electronic filing services, including the Bulk Filing system. You can get assistance by e-mailing efile@tax.state.hi.us or calling (808) 587-1692. The Department of Taxation's Operations Administrator is responsible for operations of the Bulk Filing system. Day-to-day usage type assistance can be reached via phone at (808) 587-1782. The Department of Taxation's Technical Administrator is responsible for the technical computing of the Bulk Filing system. Design and functionality type assistance can be reached via phone at (808) 587-1763. |
| Q: | What forms can be filed through Bulk Filing? |
| A: | G-45 General Excise periodic returns, G-49 General Excise annual returns, TA-1 Transient Accommodations periodic returns, TA-2 Transient Accommodations annual returns, and HW-14 Withholding periodic returns. |
| Q: | Can payment be made? |
| A: | The payment processing is scheduled to be available in the July/August timeframe after the new State banking contract is executed. |
| Q: | How can I participate in the Bulk Filing program? |
| A: | To participate, you must be pre-certified and registered to access the Bulk Filing System. |
| Q: | How do I get pre-certified and registered to participate? |
| A: | Contact the Operations Administrator for the pre-certification requirements. You will be registered once you have met the pre-certification requirements. |
| Q: | What is the Certification form? |
| A: | The Certification form is to declare that each Bulk Filer is authorized to file multiple returns for their listed entities. |
| After You Have Been Pre-certified to Participate | |
| Q: | What do I do if I've forgotten my password? |
| A: | On the Log In page, you may select the "Forgot your password?" option and request a new password. |
| Q: | How do I upload tax and payment information? |
| A: | From the Bulk Filer Home page, log into the site by selecting the Upload Bulk Filing option. |
| Q: | How will I know if my Bulk Filing was accepted for processing? |
| A: | Immediately after your submission, the file will be validated and you will receive one of two e-mails: 1) An e-mail confirming that the Bulk Filing has been accepted for processing along with the transmission timestamp and trace number or 2) An e-mail indicating there are errors in the Bulk Filing. These e-mails will be sent to the e-mail address on file for the Bulk Filer user. |
| Q: | What if the e-mail address for my Bulk Filer user needs to be changed? |
| A: | Call the Operations Administrator or mail to Department of Taxation, Bulk Filing Unit, P.O. Box 259, Honolulu, HI 96809 on your company's letterhead the updated e-mail address. If you call, you will be asked questions to verify your ability to change this information on behalf of the company. |
| Q: | What should I do if I'm getting errors when I submit my Bulk Filing? |
| A: | For specific error messages, correct the problem indicated. If you receive the generic "Invalid information" error message, validation checks from the original pre-certification are not being passed. Refer to your Pre-certification documentation for the possible errors and correct problem. If additional assistance is needed, contact the Technical Administrator. |
| Q: | What if I don't receive an e-mail confirming that my Bulk Filing was accepted for processing? |
| A: | It is possible that the transmission was interrupted and we did not receive your Bulk Filing. You may attempt to upload the Bulk Filing again. If the Bulk Filing was not received, the system will accept the retransmitted Bulk Filing and you will receive an e-mail to confirm its acceptance for processing or indicating errors. If the Bulk Filing was previously accepted, you will not be allowed to retransmit its contents and will be sent an e-mail stating that it is a duplicate file submission. If the file was accepted for processing and you do not receive an e-mail within one hour confirming its acceptance, contact the Operations Administrator. |